Privacy Policy
CHEP respects your right to privacy and your right to control the dissemination of personal information about you or your company. This Privacy Policy explains what type of information we collect from users of the CHEP web site (the “site”), what we do with the information you provide, and how users can access the information provided through this site. This Privacy Policy may change from time to time so please remember to check it frequently. By continuing to use the site you agree to be bound by the terms of the Privacy Policy as amended from time to time.

What information do we collect?

Anonymous Browsing

In general, you can visit CHEP on the World Wide Web without telling us who you are or revealing any information about yourself, even your e-mail address. However, in such cases, our web servers may collect the name of the domain you used to access the Internet, the web site you came from, and the web site you visit next. This information may be aggregated to measure the number of visits to the site, average time spent, page views, and other statistics about visitors to this site. We may also use this data to monitor site performance and to make the site both easier and more convenient to use.

Personal Information Collection

When you visit our site, we collect certain technical and routing information about your computer to facilitate your use of the site. For example, we may log environmental variables, such as browser type, operating system and CPU speed, and the Internet Protocol (“IP”) address of your originating Internet Service Provider, to try to bring you the best possible service. We may also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We may use your IP address to track your use of the site. This “Click Stream” data may be matched with other information you provide.

If you choose to use the contact CHEP function, we may ask you to provide us with some basic information about you and/or your company — such as name, job title, email address — which enables us to provide services and information to you, and helps make our contact with you as productive as possible. We may also collect other information from you when you provide comments or participate in surveys.

If you choose to use our online job search program, our Human Resources staff will review and process your application. If no opportunities are available at this time, we may keep the information you provided on file for purposes of identifying future employment opportunities for you at CHEP, its parent and/or companies affiliated or related to CHEP.

If you provide us with personal data or information about other individuals or companies, please ensure that they are aware of our Privacy Policy.

Please note that we do not knowingly solicit information from children and we do not knowingly market our products or services to children.

Cookie Policy

The EU has introduced a new law regarding online privacy. It is designed to protect the privacy of internet users, increasing online security and data privacy. By continuing to use the site you hereby consent to cookies from the site.

About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

How we use cookies

Cookies do not contain any information that personally identifies you, but information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We use the information we obtain from you for the following purposes:

  • to recognise your computer when you visit our website
  • to track you as you navigate our website
  • to improve the website’s usability
  • to analyse the use of our websiteThere are different categories of cookies used for different purposes.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. does not use these types of cookies.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages you go to most often, and if you received an error message from any of the web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. The cookies used are:

<table cellspacing=”0″ cellpadding=”0″ class=”style1″ style=”width: 100%;”>
<td valign=”top” style=”width: 15%;”><p><strong>Cookie ID</strong></p>
<td valign=”top” style=”width: 15%;”><p><strong>Cookie Name</strong></p>
<td valign=”top” style=”width: 20%;”><p><strong>Type</strong></p>
<td valign=”top” style=”width: 50%;”><p><strong>Purpose / Description</strong></p>
<td valign=”top” style=”width: 15%;”><p>Google</p>
<td valign=”top” style=”width: 15%;”><p>__utma</p>
<td valign=”top” style=”width: 20%;”><p>Persistent for 2 years</p>
<td valign=”top” style=”width: 50%;”><p>Google Analytics – Unique ID representing you</p>
<td valign=”top” style=”width: 15%;”><p>Google</p>
<td valign=”top” style=”width: 15%;”><p>__utmb</p>
<td valign=”top” style=”width: 20%;”><p>30 minutes</p>
<td valign=”top” style=”width: 50%;”><p>Google Analytics – Timestamp of the exact moment in time when you enter our website</p>
<td valign=”top” style=”width: 15%;”><p>Google</p>
<td style=”width: 15%;”><p>__utmc</p>
<td valign=”top” style=”width: 20%;”><p>Session</p>
<td valign=”top” style=”width: 50%;”><p>Google Analytics – Timestamp of the exact moment in time when you leave our website you leave our website</p>
<td valign=”top” style=”width: 15%;”><p>Google</p>
<td style=”width: 15%;”><p>__utmz</p>
<td valign=”top” style=”width: 20%;”><p>Persistent for 6 months</p>
<td valign=”top” style=”width: 50%;”><p>Google Analytics – Stores the referral type for how you found our website (direct, search result, ad link)</p>
<td style=”width: 15%;”>ASP.Net session</td>
<td style=”width: 15%;”>ASP.Net_Session ID</td>
<td style=”width: 20%;”>Session</td>
<td style=”width: 50%;”>This cookie is the default
one used by ASPNET to uniquely identify the user’s session on the site and
relates the visitor’s unique session to server side data. Our application uses
the session to track the user’s progress in wizards or for passing data which
cannot be stored locally. The cookie will expire at the end of the session
(when you close your browser).</td>
<td style=”width: 15%;”>Ekron Preferences</td>
<td style=”width: 15%;”>ecm</td>
<td style=”width: 20%;”>Session</td>
<td style=”width: 50%;”>This cookie is used by the Ektron application to
store information about the anonymous and logged in visitor, including
language, currency, user culture, and site information. For authenticated
users, the user id and a unique ID are stored, and compared with the values on
the server to determine valid authentication.</td>
<td style=”width: 15%;”>Ektron User ID</td>
<td style=”width: 15%;”>EKTGUID</td>
<td style=”width: 20%;”>Persistent – 1 year</td>
<td style=”width: 50%;”>This cookie is used to track visitors to the
site. A unique identifier for the current visitor is generated for all
visitors, including anonymous visitors, and assigned to the visitor at the time
they first arrive on the site. We use this information to uniquely identify the
user when they perform unauthenticated actions on the site, such as commenting
on content, and also to compile reports on visitor usage.</td>
<td style=”width: 15%;”>CHEP User Preferences</td>
<td style=”width: 15%;”>Cwd</td>
<td style=”width: 20%;”>Session</td>
<td style=”width: 50%;”>This cookie is used to store the visitor’s
country, language, industry and product preferences. The information helps the
application in tailoring the product content and in the contact form process.
If the visitor uses the contact form, the application uses the cookie to track
the user’s progress in contact process and preselect preferences. The cookie
will expire at the end of the session (when the browser is closed).</td>
<td style=”width: 15%;”>Tracking font size adjustments across pages</td>
<td style=”width: 15%;”>__session:xxxx (xxxx denotes a randomly
generated number)</td>
<td style=”width: 20%;”>Session</td>
<td style=”width: 50%;”>This cookie is used to store the visitor’s font
size adjustments selection. The cookie allows any font size adjustments to be
carried from page to page when the visitor navigates between pages on the
website. Multiple cookies may be created if the user changes his font size
preferences more than once. All the cookies will expire at the end of the
session (when the browser is closed).</td>

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, text size, language or the region you are in) and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. does not use these types of cookies.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. does not use these types of cookies.

Managing cookies

You can manage cookies through your web browser settings.

Deleting and Blocking cookies

If you want to remove any cookies already set, you can do so from your browser. You can find out how to do this by going to the help menu in your browser or below:

If you want to delete any cookies already on your computer, follow the steps outlined below:

Internet Explorer

Select Tools

  • Select Internet Options
  • Select the Privacy tab and choose Advanced Options button
  • Check the Override Automatic Cookie Handling tick box
  • Disable the First Party cookies by choosing the Block option
  • Disable the Third Party cookies by choosing the Block option
  • Uncheck the option to ‘Always allow session cookies’
  • Click on OK to confirm changes

Mozilla Firefox

  • Select the “Firefox” menu
  • Select “Options”
  • Select the “Privacy” tab
  • Under “History”, select “Use custom settings for history” from the
  • dropdown list
  • Uncheck the option “Accept cookies from sites”
  • Click on OK to confirm the changes

Google Chrome

  • Open the Tools menu by clicking on the Wrench icon/
  • Select “Options”
  • Select “Under the Bonnet”
  • Select “Content settings”
  • Select “Block sites from setting any date”
  • Apple Safari

Open the Safari menu by clicking on the Gear icon

  • Select “Preferences”
  • Select the “Privacy” tab
  • Select the option “Always” for the setting “Block cookies”
  • Close the dialog box to confirm the changes

Safari for iPhone and iPad (iOS)

  • From the home screen of your device, select the “Settings” icon
  • Select ‘Safari’ from the list
  • To adjust the cookie settings, tap ‘Accept Cookies’
  • Choose either “Never”, “From visited”, or “Always”

Android for Mobile

  • Select the browser App on your android phone
  • Push the ‘Menu’ button
  • From the options that are shown to be running, select the ‘More’ option
  • Select the ‘Settings’ function from the list of browser functions
  • Scroll down to the ‘Accept cookies’ option. If the box is checked, uncheck it to disable cookies; if the box is unchecked, select it in order to enable cookies.

Deleting our cookies or disabling future cookies won’t stop our website from working.

More Information

You can prevent sending this web site sending data to Google Analytics by installing this specific browser add-on tools

There are many online resources which will help you understand and make informed decisions about your cookie usage. We recommend the following resources:
Sharing of Information

When you provide information to us, we may share that information within CHEP, with CHEP’s parent company or with affiliated or related companies. We may also aggregate general statistics that we gather about customers, sales, traffic patterns, and services and provide these statistics to third parties; however, when we do, these statistics will not include any personal information that identifies individuals.

We may disclose information about you to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of CHEP, or others.

Special Provisions for our European Users

By providing us with information and data, you must understand and agree that CHEP may collect, use and disclose personal data for commercial and marketing purposes, and may provide such information (consistent with the terms of this Privacy Policy) within CHEP, and to its parent company and related or affiliated companies – any or all of which may be outside your resident jurisdiction. In addition, such information and data may be stored on servers located outside your resident jurisdiction.

By providing us with data, you consent to the transfer of such data outside of the European Union consistent with the terms of this Privacy Policy. If you do not consent to the terms of this Privacy Policy, please do not use this site and, if you have provided personal identifying data, please contact us about how you would like CHEP to handle such data.

How do you access and update your information

Please contact us if you wish to modify or verify personal identifying information that you have submitted to us or if you have questions about the information maintained by us.

What if we change our privacy policy?

CHEP reserves the right to modify or supplement this Privacy Policy at anytime. We therefore suggest that you check the Privacy Policy regularly

Please feel free to contact us if you have questions or concerns about this Privacy Policy or your use of the site.